TERMS & CONDITIONS

1. General

1.1 Terms and conditions updated 17th March 2024.

1.2 These terms and conditions (the “terms”) are the basis of the contract between Axiom Wax Academy (“us”/“we”/“our”) and you (the “student”/"site user"). By using this website, making a purchase or booking a training course with us, you agree to be bound by these terms and conditions.

1.3 Axiom Wax Academy is a trading name of The Wax Academy Ltd, a company registered in England and Wales, no. 8230064. Our trading address is The Cutting Lounge, 51 Church Square, Basingstoke, RG21 7SN.

1.4 We may amend these terms from time to time. You can check the latest version on our website (www.axiomwaxacademy.com). You will be subject to the terms in force at the time of using our website, making a purchase or booking a course with us.

3. Booking Conditions

3.1 Training places are subject to availability. The advertisement of a date does not guarantee availability.

3.2 Students wishing to attend our intimate waxing classes are required to hold a basic waxing qualification before enrolling. Proof of qualifications may be required prior to any booking being accepted. No previous knowledge or experience of waxing is required for our beginners bootcamp or facial waxing courses.

3.3 Students wishing to attend our advanced facial and body treatment classes are required to hold a basic skin care qualification before enrolling. Proof of qualifications may be required prior to any booking being accepted. No previous knowledge or experience of skin care is required for our facial treatments (the essentials) course.

3.4 Students attending any course provided by Axiom Wax Academy must be aged 18 years or over.

3.5 Unless stated in the course description or agreed with us in advance, full payment of all course fees must be made at the time of booking in order to confirm your training place. Training dates cannot be reserved without payment and places are only considered booked once your course fee has been received.

3.6 Payment is accepted by bank transfer, debit or credit card.

3.7 All course descriptions and prices are correct at the time of publication.

3.8 We reserve the right to alter course prices, content, training material and related services without notice or penalty.

4. Cancellations, Refunds and Changes to Bookings

4.1 This section relates specifically to cancellations, refunds and changes to training bookings. For information regarding cancellations and refunds of webshop purchases, please see the webshop policy in section 9.

4.2 All bookings made through Axiom Wax Academy are considered ‘business to business’ transactions under the scope of the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

4.3 If you cancel or change your booking more than 14 days before your course is due to start, you will receive a 50% refund of the total course fee, minus expenses (see paragraph 4.6).

4.4 If you cancel or change your booking less than 14 days before your course is due to start, no refunds will be issued and any outstanding fees owed to us will also be payable by you. The only exception to this is where a change is necessary due to illness.

4.5 If you need to change your booking due to ill health, you may transfer to a later class date free of charge. You must provide us with proof of illness (e.g. a doctor's letter or positive COVID test) in order for the cancellation fees to be waivered.

4.6 Where we have incurred costs in the arrangement of training (for example: banking and administration charges, travel and accommodation expenses, or printing and postage fees), these costs will be deducted from any amount refunded to you.

4.7 Requests for cancellations or changes to your booking can be made by emailing us or by calling 0345 680 2467 and speaking to a member of the training team.

4.8 Failure to attend a booked course without prior notice will be considered a cancellation by you and will be subject to the above conditions.

4.9 Should Axiom Wax Academy need to cancel your booking for any reason, an alternative course date will be offered to you at no additional charge. If an alternative date cannot be agreed, a full refund of all fees paid by you will be issued.

4.10 We are not liable for any loss of earnings or other costs incurred by you as a result of courses being cancelled or rescheduled.

4.11 Refunds will be processed no later than 14 days from the day on which you give us notice of cancellation.

5. Provision of Models and Equipment

5.1 Where training takes places at your own premises, you are responsible for providing all models, equipment and supplies on the day of the course. Failure to do so will be considered a cancellation by you and is subject to the conditions set out in section 4.

5.2 Models must be over 18 years of age and will be required to complete a health consultation and release form on the day of training.

5.3 Models are required at set times during training and are not permitted to attend the course or wait in the area where training takes place outside of these times.

5.4 Students must demonstrate competence in the practical application of all relevant techniques before certificates are awarded. If your models fail to attend and students are subsequently unable to fulfil the assessment requirements, this will be considered a cancellation by you and is subject to the conditions set out in section 4.

6. Assessment and Certification

6.1 Students will be assessed by: (i) completion of in-class exercises; (ii) tutor observation of practical skills; and (iii) completion of a written test paper.

6.2 Certificates are issued at our discretion upon successful completion of the above assessment activities.

6.3 Where a student’s completed test paper does not demonstrate sufficient competency, that student may re-take this part of their assessment free of charge.

6.4 Should a student fail the practical assessment, they will be invited to attend one further assessment at an Axiom Wax Academy venue, free of charge.

6.5 No refunds will be issued where a student fails to complete the training course or related assessment activities to the satisfaction of the course tutor.

6.6 We reserve the right to withhold certificates until all course fees have been paid in full.

7. Equal Opportunities, Learning Needs, Health and Safety

7.1 We endeavour to provide equal opportunities in the provision of all services. This includes an expectation that tutors, students and models treat each other with respect and dignity during training.

7.2 Courses may consist of mixed-sex groups.

7.3 It is your responsibility to notify us of any personal learning or physical needs at the time of booking. We will work with you to ensure that these needs are met as far as is reasonably practicable.

7.4 Students and models are required to abide by all health and safety instructions given by tutors during training.

7.5 Training will be terminated if students or models are disruptive, aggressive or abusive, or do not follow health and safety instructions. This will be considered a cancellation by you and is subject to the conditions set out in section 4.

10. Intellectual Property and Copyright Notice

10.1 All material published and provided by us (including but not limited to promotional material, training manuals, test papers, handouts, articles, images, digital resources and related online content) remains the sole intellectual property and copyright of Axiom Wax Academy, and may not be reproduced, transmitted or shared in any form or by any means without our prior written permission. We will defend our intellectual property rights with legal action where necessary.

10.2 Trademarks and images that appear in material published and provided by us (whether printed or digital) are used with permission from the respective copyright owners and/or are licensed to us for commercial use. You must obtain separate permission from the relevant copyright owner should you wish to reproduce any third party images or trademarked material for your own use.

10.3 In order to ensure the privacy of our students and models, and to protect our intellectual property rights, photography and/or the recording of training is prohibited.

8. Online Support Group

8.1 You will be offered free access to our online support group upon successful completion of training.

8.2 Access and participation in the group are subject to the rules published on the forum at the time of your participation.

8.3 We reserve the right to withdraw or amend this service and to remove your access to the group at any time without notice, explanation or penalty.

2. Privacy Policy

This privacy policy explains how we collect, store and use any personal and non-personal information about you, and why we collect it.

2.1 Information we collect from you

We receive, collect and store information you enter on our website or provide us in any other way. This may include: the internet protocol (IP) address used to connect your computer to the internet; computer and connection information; your login details for this website; your name, phone number and e-mail address as provided by you; payment details and purchase history; delivery address; messages, comments, feedback and reviews left by you; and any other information you enter as part of the enquiry, booking or checkout processes.

We may use software tools to measure and collect session information, including: page response times; length of visits to certain pages; page interaction information; and methods used to browse away from the page.

2.2 How we collect this information

When you submit an enquiry via the contact form on our website, we receive the information you provide us as part of that process, i.e. your name, phone number, email address and message. Your personal information will only be used for the specific reasons stated below in section 2.3.

When you conduct a transaction on our website, we collect the information you give us as part of the booking and checkout process, i.e. your name, phone number, email address, delivery details, preferred pronouns and any other details you provide in the comment boxes of the booking or checkout forms. Your personal information will only be used for the specific reasons stated below in section 2.3.

As part of the web hosting, booking and payment services provided by the Wix.com platform, Wix.com and their app partners use cookies for security, anti-fraud, system monitoring and site user identification purposes.

2.3 Why we collect this information

We collect such personal and non-personal information for the following purposes:

To provide and operate our services, including the booking and running of training courses, delivery of orders, processing of payments and sending of service-related notices (e.g. order confirmation emails and invoices);
To provide site users with customer assistance;
To create aggregated statistical data which we or Wix.com may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

2.4 How we store, use, share and disclose your personal information

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you book a training course with us, we share the information you enter on your booking form with the tutor running that specific course. This information includes your name, phone number, email address, preferred pronouns and any other details you provide in the comment boxes as part of the booking process.

When you purchase an item for delivery from our webshop, we share the shipping details you enter on the checkout page with the company handling your parcel (i.e. Royal Mail or DPD). This information includes your name, phone number and delivery address.

We will never share or disclose your personal information outside of these parameters unless required to do so by law.

2.5 How we communicate with you

We may contact you regarding your booking, webshop purchase or enquiry, e.g. to send confirmation and reminder notifications; to provide payment information and invoices; to notify you of parcel tracking details; to collect fees or monies owed; to respond to queries submitted by you; or as otherwise necessary to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text message.

2.6 How we use cookies and other tracking tools

You will be asked to accept, decline or manage the use of cookies the first time you use this site. You can change your cookie settings at any time through your browser settings.

Learn more about cookies here: allaboutcookies.org

2.7 Accessing and requesting changes to your personal information

You can review and update the information we hold about you by contacting us, using the details at the bottom of this policy.

2.8 Withdrawing your consent

If you don’t want us to process your data anymore, please contact us using the details at the bottom of this policy.

2.9 Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you on this page that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances we may disclose it.

2.10 Questions, complaints and contact information

Please get in touch if you have any questions about this policy, or if you would like to access, correct, amend or delete any personal information we have about you.

You are welcome to contact us by phone (0345 680 2467), email (via the contact form on our website) or post (Axiom Wax Academy, 51 Church Square, Basingstoke, RG21 7SN).

If you believe we are not handling your data correctly, please get in touch and we will do our best to put things right. If you are unhappy with our response, you can contact the Information Commissioner’s Office via their website: ico.org.uk

9. Webshop

Please read this webshop policy carefully before placing an online order. When making a purchase from our webshop you will be asked to confirm that you have read and agree to these conditions.

9.1 General

The Axiom webshop is only accessible to therapists who have trained with Axiom Wax Academy and subsequently signed up as a site member at www.axiomwaxacademy.com.

Images are for illustrative purposes only. Exact packaging may differ from that shown.

Product benefits and key ingredient descriptions are intended to be indicative. Axiom Wax Academy makes no claim nor accepts any liability relating to the efficacy of products listed on this site.

Axiom Wax Academy is not a VAT registered business and we do not charge tax separately. As such, all prices displayed are inclusive of VAT - the price you see is the price you pay.

We reserve the right to alter prices and descriptions without notice, explanation or penalty.

All items remain the property of Axiom Wax Academy until paid for in full, subject to the below terms.

9.2 Stock availability

Stock quantities are displayed on the item description page. These are correct to the best of our knowledge but if a product is out of stock we will contact you as soon as possible and offer the choice of either a refund or a pre-order.

Where an item is out of stock, you may pre-order that product for delivery at a later date. An estimate of delivery timescales will be shown on the item page.

By placing a pre-order, you are agreeing to the estimated delivery timescale. You may cancel a pre-order and a full refund will be given, up until your order is packed and shipping arranged. After that point, our standard refund policy comes into play (see section 9.5).

9.3 Delivery

At this time, we are only able to ship to addresses in England, Scotland and Wales.

Shipping costs are based on weight and will be displayed at checkout.

Small orders are sent via Royal Mail, larger parcels are dispatched using DPD.

You will be notified by email once your order has shipped and a tracking number will be provided where available.

Orders are shipped twice a week. Please allow 3-5 days for delivery.

We also offer a free pick-up service from Axiom Wax Academy in Basingstoke. If you select this option, orders will normally be ready for collection within 1-2 days, but please wait for a confirmation email before picking up your goods.

We use recycled packaging wherever possible – this means you may receive an order in a box that has another company’s branding on it. This helps us save on costs and cuts down on waste.

9.4 Damaged goods

If the outer box is damaged when your parcel arrives, please refuse delivery. Where this isn’t possible, please take a photo of the damaged packaging and let us know as soon as possible.

Where goods themselves are damaged, please take a photo and let us know. We will replace damaged items promptly and free of charge, but require the original products to be returned to us. Get in touch and we’ll send you a returns label.

Where an item has been replaced, we reserve the right to charge you the full price of the replacement if the original product has not been returned to us within 14 days.

9.5 Refunds and returns

All sales made through Axiom Wax Academy, whether via this website, over the phone, by email or in person, are considered ‘business to business’ transactions under the scope of the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013. This means all sales are final and purchases are exempt from the 14-day cooling off period as described in the aforementioned legislation.

If you do change your mind after placing an order, you may contact us and receive a full refund of all costs up until your order is packed and shipping arranged.

If you change your mind after your order has been packed and shipped, you may contact us to request a refund of the cost of goods up to 14 days from the time you receive your order. You must return the items to us in an un-used and as-new condition. You are responsible for arranging and covering the cost of return shipping. The cost of our initial postage fees will be deducted from your refund, along with any other charges incurred by us (e.g. packing costs and payment processing fees). If items arrive from you damaged or unfit for resale, the full cost of the affected products will be deducted from your refund. You have 14 days from the point of contacting us to return the goods, and refunds will then be issued using the original payment method within 14 days of us receiving the returned items.

Please see sections 9.2 and 9.4 for specific information relating to refunds of pre-orders and damaged goods.

Refunds will not be issued outside of the above circumstances. This does not affect your statutory rights under the Consumer Rights Act.