Question 1

How do I book and pay for a course?

Accepted Answer

You can book your place on a group workshop directly via our website. From the course info page, click the orange 'check availability' or 'book now' button to bring up the online calendar. An orange dot under a date indicates a class is taking place that day - select the date to see the location, price and course times, and from there you can book and pay online.

Tip: click 'go to next available date' to jump straight to the next class with space.

Just like booking a concert or theatre ticket, we require full payment upfront in order to secure your place. The exceptions to this are our beginners bootcamp and facial treatments (the essentials) class, where you pay 50% now and the remaining 50% is then due two weeks before the course itself.

We accept online payment via credit or debit card. If you would like to pay by bank transfer, please get in touch to arrange this.

If you require one-to-one or in-house training, the quickest way to sort things is to give us a call so that we can discuss dates and details.

Question 2

Do you offer one-to-one training?

Accepted Answer

Yes. Private tuition is available at any of our regional training centres or onsite at your own premises. Please contact us for more information.

Question 3

I have a few therapists/students who need training, can you come to us?

Accepted Answer

Yes. We are happy to run training at your own premises, whether that’s a salon, spa, barbershop or college. Please get in touch to discuss your requirements.

Question 4

Who can attend your courses? Do you train male and female therapists?

Accepted Answer

We welcome students of all genders aged 18+ onto our courses.

We are LGBTQ+ allies and employ male and female tutors.

Question 5

How many people do you train at a time?

Accepted Answer

Our classes are kept deliberately small to ensure plenty of individual attention.

If you are attending one of our pre-arranged workshops at a regional venue, we typically only train 2 people at a time.

We can and do train larger groups where requested, for example when running onsite classes at salons, barbershops and colleges.

Question 6

What time do your courses start and finish?

Accepted Answer

Start and finish times are highlighted when you select a course through the online calendar.

If you need a little wriggle room due to childcare arrangements or train timetables, just drop us a line and we’ll see what we can do. A big benefit of running smaller classes is that we can often move things around to help minimise your stress levels!

Question 7

Do I need to bring anything with me?

Accepted Answer

Please bring a pad and pen for making notes.

On full day courses we recommend bringing lunch with you, as not every venue is within walking distance of local eateries. Light refreshments are provided on all classes.

Unless specifically stated, everything else needed on the day of training is provided by us, including models.

Question 8

What should I wear?

Accepted Answer

Dress comfortably!

As these are practical workshops, we recommend wearing something you won’t mind getting dirty. A salon uniform or medical scrubs are great, if you have them. If not, then a tunic, t-shirt or polo shirt with jeans or trousers are all absolutely fine.

Avoid dangly sleeves, long nails and jewellery that might get in the way!

Question 9

Can you help with travel and hotel recommendations?

Accepted Answer

Your booking confirmation will include a map and suggestions for local accommodation.

All of our training venues are easily reached by public transport. Some of our trainers also offer a pick-up and drop-off service.

If you get stuck, give us a call and we’ll be happy to help!

Question 10

Do you issue a certificate and are your courses recognised by insurance providers?

Accepted Answer

Yes. Upon successful completion of all assessment activities you will be issued with a printed certificate of achievement in the techniques covered.

All Axiom courses are accredited through the Guild of Beauty Therapists, enabling you to gain insurance from several UK brokers.

If you are already insured through a different provider, please check that they will accept our certificates before enrolling (most do - we have yet to have a student be refused cover).

Special note for London-based therapists: some London councils require therapists to hold a 'special treatment licence' for waxing. We advise checking the requirements of your local authority, as every borough has different rules.

Question 11

What is your cancellation and refund policy?

Accepted Answer

Our full policy is explained in our terms and conditions, but here is a brief summary:

Cancellations or changes to bookings made by you MORE than 14 days before training will be subject to a cancellation/rebooking fee equal to 50% of the total course price.

Cancellations or changes made by you LESS than 14 days before training will not be eligible for refunds, and payment of any outstanding fees will also be due.

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